Digital delivery and refund guidance.

LayerPlanner is committed to providing a smooth, reliable, and transparent shopping experience. This Shipping & Refund Policy explains how digital orders, downloads, cancellations, and eligible refunds are handled through our website.

Order Processing

• Timeline: Orders are typically processed shortly after successful payment confirmation.
• Variations: Processing times may vary during high-demand periods, promotions, technical maintenance, or holidays.
• Updates: Customers receive order confirmation and download access once orders are successfully completed.

Digital Delivery Information

• Delivery method: LayerPlanner products are digital downloads and are not shipped by mail.
• Access: Download links may be provided through checkout confirmation, email, or the customer account area.
• Responsibility: Customers are responsible for saving their downloads and using compatible apps such as GoodNotes or other PDF annotation tools.

Tracking Orders

Because products are delivered digitally, physical shipment tracking is not applicable. Customers may review order status, download availability, and purchase history through their account where available.

Returns & Exchanges

• Eligibility: Due to the nature of digital products, returns and exchanges may be limited once files have been accessed or downloaded.
• Exclusions: Refunds may not be available for accidental purchases, app incompatibility, or failure to read product details before purchase.

Refund Eligibility

• Process: Approved refunds are processed back to the original payment method within a reasonable processing timeframe depending on the payment provider or financial institution.
• Fees: Processing fees or certain promotional items may be non-refundable where applicable.

Damaged or Incorrect Orders

If a download file is missing, corrupted, inaccessible, or incorrect, customers should contact the LayerPlanner support team promptly with order details and screenshots where helpful.

Order Cancellations

Order cancellation requests may only be accepted before digital access is provided. Once a digital product has been delivered or downloaded, cancellation may no longer be possible.

Policy Updates

LayerPlanner reserves the right to update this policy at any time to reflect operational, legal, or service-related changes.

Need Assistance?

For digital delivery, download, return, or refund related questions, customers may contact our support team through the official Contact page.